Membership Engagement & Communications Officer

Job title: Membership Engagement & Communications Officer

Location: Office in Camden Lock Market. In person working in Camden required 4/5 days per week, with the option of some flexible working

Reporting to: CEO

Hours: Full Time (35 hours per week), with some out of hours work / visits occasionally required

Salary: £27k p.a. rising to £28k post six month probation

About YCF

With our new CEO, Daisy Srblin, recently in post, a strong and established board chaired by Fiona Millar, and our new strategy launched, this is an exciting time to join Young Camden Foundation.

Young Camden Foundation was established in 2017, a proud member of the national Young People’s Foundations Trust, and are supported by a number of important stakeholders, including the John Lyons’ Charity and Camden Council. We work on behalf of our 100+ Camden members, who serve thousands of young people across our borough.

We know that Camden is a very special place to grow up, a unique community, that draws strength from its diverse cultural heritage, and as a hub of creativity. Our incredible network of grassroots community members work tirelessly to make the lives of Camden’s children and young people better.

YCF exists to back our members, supporting them to access funding and opportunities they might struggle to access alone, and provide partners in our thriving community a way of investing back into our borough. Our members change young lives every day, and we are here for them, whatever they need.

Main duties and responsibilities

Membership

Under the guidance of the CEO, proactively maintain existing membership, using existing rigorous due diligence processes, and proactively promote membership to relevant groups in Camden
Work closely with the CEO to ensure the integrity of the membership process, from applications, data collection, eligibility reviews and regular contact
Proactively seek membership engagement, from the annual survey to one to one fundraising / capacity building support, and networking/ signposting opportunities, constantly striving to improve our membership offer
Working closely with both the CEO and staff members responsible for grants to ensure members are accompanied and supported to apply for YCF grants and other opportunities, and signposting / organizing training where additional support is needed
To arrange and support the delivery of a programme of events for members and partners throughout the year, under the direction of the CEO
Identify funding and training opportunities for members, and communicate opportunities via database emails, social media networks and targeted word of mouth

Engagement

Deliver an impactful and effective communications strategy for the charity, under the direction and guidance of the CEO
Write and distribute the weekly membership and supporters email, signposting and sharing local opportunities
Ensure strong communication channels for members, young people and businesses engaged with YCF work
To manage website and social media content appropriate to a variety of audiences including members, partners and funders, on a regular / daily basis
Help to design external facing literature and graphics
Help identify opportunities for YCF to raise its profile, and the profile of its members, for instance via the local press
Together with the rest of the team, use Salesforce to keep accurate and up to date records of membership and engagement

Communications

Together with the rest of the team, train up on Salesforce, and maintain records on the database of membership engagement, where possible working to improve the database
Record accurate data on members engagement, member information, bid support, submission, events, and outcomes. This data will be included in YCF performance reports and annual review. Ensure that all data is gathered, held, and used in-line with relevant data protection regulations.
Promote YCF and external opportunities (whether external funding, free opportunities for young people, resources, vacancies, and so on) with members and external audiences on social media, on our website, and via our bi-monthly database emails and member newsletters
Provide communications reports to the CEO on a quarterly basis, to understand members engagement, retention, and retention rates to improve campaign effectiveness
Lead on the implementation of a marketing strategy for membership, working alongside the Chief Executive Officer and Grants Manager.

Other engagement

Under the guidance of the CEO, develop ways in which YCF can better engage directly with children and young people, assisting with the relaunch of the Young Ambassadors Programme
Working closely with the CEO and Grants & Partnerships Officer to help develop ‘consortia’ approaches to member fundraising
Represent YCF at London Borough of Camden events / member events, and liaise with officers at the London Borough of Camden, at similar levels
Help to develop content for impact reports on communications and membership for the CEO, under CEO guidance
Any other duties as required by the CEO and the team from time to time

This post is subject to satisfactory Enhanced DBS check

Person specification

Our ideal candidate will have:

A personable, positive attitude and manner
Excellent communication skills, both written and verbal, with a sharp attention to detail
Experience dealing with competing demands in a busy atmosphere, in a highly organized manner
Experience working with diverse stakeholders / individuals
Experience using social media and / or writing website content
Educated to degree level or equivalent experience
A genuine interest in improving the lives of children and young people
A commitment to the core values of YCF’s work: collaboration, community, equality and sustainability
Competency using MS Office products, and a willingness to learn about other communication platforms

It would also be desirable, but not essential, if the candidate has:

Experience working with young people or youth workers
Experience planning and delivering events
Experience managing members / stakeholders
A degree in a humanities subject eg History or English
Working with voluntary and community groups and/or public sector organisations
Experience with social media scheduling software, Salesforce and Canva

We know that skills and experiences come in different forms, so if you’ve got a range of our ideal criteria, and a willingness to learn, there are training and education opportunities at YCF to train you up in post.

To apply

To submit an application please email a cover letter (no longer than two A4 sides) detailing how you meet the person specification, and your interest in the role given the description above, and a CV (no longer than 2 sides) to info@youngcamdenfoundation.org.uk with the subject line Membership Engagement & Communications Officer application. Applications without both a cover letter and a CV will not be considered.

The deadline for applications is Friday 26th August 2022, but please note, applications will be considered on a rolling basis and applicants may be interviewed before the deadline, so please apply early to avoid disappointment.

Please get in touch with Daisy Srblin, CEO, if you have any questions about the application or the role, on daisy@youngcamdenfoundation.org.uk